Excellence in Service

* Winner is eligible to enter the AHA National Awards (Excellence in Service FOH/BOH)

This category is for a hotel employee from any department who has provided outstanding service and proves good help is not always hard to find.

To qualify for nomination the employee must be:

  • Been employed for no less than six months prior to nomination.
  • Be nominated by his/her employer.
  • Willing to complete a Facecruit Interview
  • Available for a Zoom interview

Documents required for submission at nomination:

  • Nominees resume including current qualifications, training courses attended, awards gained.
  • Headshot of the nominee on a white backdrop or in their work environment. We like to see smiles!
  • Optional extras: A written submission from the employer detailing why this employee is being nominated, accompanying documents such as guest comments, references, articles or certificates.

Judges will be assessing the following points:

  • Self-presentation, personality and professional attitude 
  • Demonstrated knowledge, expertise, interest, involvement and ambitions in the hotel industry
  • Examples of hotel education, formal and informal learning and development
  • Employee portfolio (e.g., photographs, personal job-related awards, depth and breadth of experience etc)
  • Contribution back to the community or industry
  • Diversity in work history and experience