Best Gaming Venue (Regional and Metropolitan)

Minimum Entrants
A minimum of three entrants is required for the category to progress to judging.

National Awards Eligibility
The winner is eligible to enter the AHA National Awards.

Judging Costs
Venues progressing to the judging phase will be invoiced for the actual cost of the judging process.

About the Award
This category recognises excellence in gaming venues across regional and metropolitan Victoria, with a strong focus on customer experience.

Judging Process
Judges will assess the venue across the following areas:

Gaming Room

• Integration with the overall hotel
• Ambience and décor appropriate to the venue
• Accessibility and availability of gaming facilities
• Presentation and cleanliness
• Availability and quality of lounge and seating areas
• Proximity to the bar
• Range and presentation of gaming machines
• Evidence of responsible gambling and self-help initiatives
• In-house promotions and customer communication
• Effective signage

Hotel

• Décor, design, ambience, atmosphere, lighting and comfort
• Quality and presentation of the venue
• Popularity of the venue and alignment with the local market
• Pricing relevant to the local market and overall offering
• Hygiene and cleanliness across all areas, including restrooms

Staff & Service

• Customer service
• Staff presentation and quality of interactions
• Product knowledge
• Efficiency of order taking, meal delivery and table clearing
• Staff efficiency, attentiveness and discretion
• Professional grooming and presentation
• Knowledge of Responsible Service of Alcohol requirements
• Telephone technique

Beverage

• Variety of draught beers
• Variety of local and imported beers
• Range of soft drinks
• Variety of wines available by the glass and bottle
• Range of spirits and mixers