Best Rooftop Experience

* Winner is eligible to enter the AHA National Awards 

* Venues nominating in this category will be invoiced to reimburse the cost of judging

This category recognises excellence in hotels which provides a rooftop offering.

Judges will base their assessment on the following:

Please find judging criteria here.

Outdoor or Non-Enclosed facilities - Rooftop Experience

• External and internal approach to venue and outdoor space
• Décor, ambience, atmosphere relevant to venue and space (visuals, entertainment, music)
• Variety and quality of furniture styles are relevant to outdoor area and or space
• Comfortable environment for customers
• Facility complies with tobacco legislations
• Styled to accommodate patrons who wish to smoke
• Signage (directional, smoking and non-smoking areas, bar and restrooms)
• Suitability of all weather conditions, including adequate heating and cooling
• Proximity to service areas and amenities (bar, food, restrooms)
• Provision of food and beverage offerings
• Adequate safety and security
• Excellent customer service and staff product knowledge
• Staff presentation and quality of interaction (easily identifiable i.e. uniform or name tag)
• Hygiene and cleanliness (adequate disposal of smoking litter, glassware, rubbish and restrooms)

General Criteria

Hotel

• Décor, design, ambience, atmosphere, lighting and comfort
• Quality and appearance of the venue (furniture, table setting, crockery, cutlery, glassware)
• Popularity of venue and alignment to local market
• Pricing relevant to local market, quality of the restaurant and fine dining experience
• Hygiene and cleanliness (all areas including restrooms)

Food and Beverage

• Excellent variety of wines to include regional, Victorian and interstate wines
• A reasonable variety of wines offered by the glass
• A variety of beers local and imported available
• A variety of non-alcoholic beverages offered
• Wine description to enhance menu
• Relative price
• Presentation, innovation, accuracy & composition of dishes
• Originality, selection & variety of menu
• Quality of dish

Staff and Service

• Excellent customer service
• Staff presentation and quality of interaction
• Staff knowledge of all products is a must with the ability to suggest food and wine pairings
• Efficiency of order taking, meal delivery, table clearing
• Staff efficiency and ability to be discreet
• Staff well-groomed
• Knowledge of Responsible Service of Alcohol
• Telephone technique