Best Rooftop Experience

* Winner is eligible to enter the AHA National Awards 

* Venues nominating in this category will be invoiced to reimburse the cost of judging

This category recognises excellence in hotels which provides a rooftop offering.

Judges will base their assessment on the following:

Please find judging criteria here.

Outdoor or Non-Enclosed facilities - Rooftop Experience

  • External and internal approach to venue and outdoor space
  • Décor, ambience, atmosphere relevant to venue and space (visuals, entertainment, music)
  • Variety and quality of furniture styles are relevant to outdoor area and or space
  • Comfortable environment for customers
  • Facility complies with tobacco legislations
  • Styled to accommodate patrons who wish to smoke
  • Signage (directional, smoking and non-smoking areas, bar and restrooms)
  • Suitability of all weather conditions, including adequate heating and cooling
  • Proximity to service areas and amenities (bar, food, restrooms)
  • Provision of food and beverage offerings
  • Adequate safety and security
  • Excellent customer service and staff product knowledge
  • Staff presentation and quality of interaction (easily identifiable i.e. uniform or name tag)
  • Hygiene and cleanliness (adequate disposal of smoking litter, glassware, rubbish and restrooms)

General Criteria


  • Décor, design, ambience, atmosphere, lighting and comfort
  • Quality and appearance of the venue (furniture, table setting, crockery, cutlery, glassware)
  • Popularity of venue and alignment to local market
  • Pricing relevant to local market, quality of the restaurant and fine dining experience
  • Hygiene and cleanliness (all areas including restrooms)

Food and Beverage

  • Excellent variety of wines to include regional, Victorian and interstate wines
  • A reasonable variety of wines offered by the glass
  • A variety of beers local and imported available
  • A variety of non-alcoholic beverages offered
  • Wine description to enhance menu
  • Relative price
  • Presentation, innovation, accuracy & composition of dishes
  • Originality, selection & variety of menu
  • Quality of dish

Staff and Service

  • Excellent customer service
  • Staff presentation and quality of interaction
  • Staff knowledge of all products is a must with the ability to suggest food and wine pairings
  • Efficiency of order taking, meal delivery, table clearing
  • Staff efficiency and ability to be discreet
  • Staff well-groomed
  • Knowledge of Responsible Service of Alcohol
  • Telephone technique
Judging Criteria