Best PubTAB (Regional & Metro)

* Winner is eligible to enter the AHA National Awards 

* Venues nominating in this category will be invoiced to reimburse the cost of judging

This category recognises excellence in wagering hotels in both regional and metropolitan Victoria. Emphasis on customer service is central to this award.

Judges will base their assessment on the following:

Please find judging criteria here.

TAB Facility Specifics

• Integration with overall hotel
• Ambience and decor which reflects the nature of the venue
• Presentation and cleanliness of the room
• Lounge/seating area available
• Bar area in close proximity
• Visibility and quality of TV screens (Including display of racing, sports, trackside, and odds channels)
• Availability of customer information (digital form)
• In-house promotions and communication activities
• Effective Signage

General Criteria 

Hotel

• Décor, design, ambience, atmosphere, lighting and comfort
• Quality and appearance of the venue (furniture, table setting, crockery, cutlery, glassware)
• Popularity of venue and alignment to local market
• Pricing relevant to local market, quality of the restaurant and fine dining experience
• Hygiene and cleanliness (all areas including restrooms)

Food and Beverage

• Excellent variety of wines to include regional, Victorian and interstate wines
• A reasonable variety of wines offered by the glass
• A variety of beers local and imported available
• A variety of non-alcoholic beverages offered
• Wine description to enhance menu
• Relative price
• Presentation, innovation, accuracy & composition of dishes
• Originality, selection & variety of menu
• Quality of dish

Staff and Service

• Excellent customer service
• Staff presentation and quality of interaction
• Staff knowledge of all products is a must with the ability to suggest food and wine pairings
• Efficiency of order taking, meal delivery, table clearing
• Staff efficiency and ability to be discreet
• Staff well-groomed
• Knowledge of Responsible Service of Alcohol
• Telephone technique