Best Retail Liquor Outlet

* Winner is eligible to enter the AHA National Awards

* Venues nominating in this category will be invoiced to reimburse the cost of judging

This category is designed to find the hotel with the best retail liquor outlet. To be eligible to nominate in this category, entrants must have a liquor retail space within the hotel footprint

Judges will base their assessment on the following:

Please find judging criteria here.

Retail Space and Product Offering

• Design, layout and presentation of retail space
• Efficient lighting
• Provisions for product tasting
• Outstanding customer service and staff product knowledge
• Promotion of outlet (marketing and advertising)
• Reasonable variety of local, interstate and overseas products
• Uniqueness of the retail space and offerings
• Product range that suits local market needs
• Staff presentation

Staff and Service

• Excellent customer service
• Staff presentation and quality of interaction 
• Staff knowledge of all products is a must with the ability to suggest food and wine pairings
• Efficiency of order taking, meal delivery, table clearing
• Staff efficiency and ability to be discreet
• Staff well-groomed
• Knowledge of Responsible Service of Alcohol
• Telephone technique